RIGHT OF WITHDRAWAL (Applicable to consumers only)
Customers who are consumers are informed that they have the right to withdraw from any distance selling contract concluded with MS EUROPE within 14 days from the day on which the consumer or a third party other than the carrier takes physical possession of the goods in question. In the case of delivery of a batch of goods, the time limit begins to run when the consumer or a third party other than the carrier takes physical possession of the last item. In the case of regular delivery of goods over a defined period of time, the period begins when the consumer or a third party other than the carrier takes physical possession of the first goods.
The procedures for exercising this right of withdrawal are detailed in article 10 of the general terms and conditions of sale.
The attention of customers who are consumers is expressly drawn to the fact that they are invited to use the withdrawal form, that they will have to bear the direct costs incurred by returning the goods and that they will lose the benefit of the right of withdrawal mentioned in the following cases:
– For products sold with a subscription: as soon as the subscription in question has been registered at the customer’s request, the product becomes clearly personalized.
– For products to be installed on a vehicle: as soon as the product has been installed on a vehicle, it becomes clearly customized for that vehicle.
Upon receipt of the withdrawal form, MS EUROPE will send an acknowledgement of receipt containing the procedures to be followed (authorization and return number, address to be used). Products returned without authorization will not be accepted.
