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Answers to questions about your installation

Alarm systems

I would like a duplicate of my remote control

To obtain a duplicate remote control, you must be in possession of the CODE CARD (red plastic card with a 16-character code) and a working remote control.

Contact a dealer near you (see “Our dealers”) or contact our technical partner:
Service Center Gent Bvba – Smetledestraat 74, 9230 Wetteren, Belgium
tel : 0032(0)9/231.82.52 – e-mail : – Website :

My alarm no longer responds to the remote control and seems to be blocked.

Most of our alarms have an OVERRIDE code. To deactivate your alarm in the event of a malfunction, simply follow the procedure described in the user’s manual. Instructions for use for most products can be found in the “Instructions” section of the website. EasyCan alarms also feature automatic emergency deactivation by inserting the ignition key and reading the Transponder chip, compatible with a wide range of vehicles.

In very rare cases, the alarm may block due to power supply problems. We suggest you perform a “reset” by disconnecting the power supply for 30 seconds (or the vehicle’s battery, after checking that this will not cause any problems for the vehicle).

My alarm goes off for no reason

Most of our alarms are equipped with an alarm memory to indicate the cause of triggering. If an alarm has been triggered, the LED indicator flashes a number of times when the alarm is deactivated. Refer to the operating instructions to identify the cause based on the number of LED flashes. NB: switching on the ignition deletes the alarm memory.

Which batteries to use in my alarm remote control (M100, M500, M2500 & TX Mykro)

MetaSystem alarm remote controls are usually powered by 2 user-replaceable CR1220 batteries. Simply slide them under the metal trigger guard.

GPS trackers & geolocation

The access codes I received by SMS to connect to the MetaTrak Plus application do not work. What to do?

When entering your password, please pay attention to upper and lower case characters. It’s sometimes possible to confuse an uppercase “i” with a lowercase “L”, or the number “8” with the letter “B”, or an “O” with a zero “0”). These codes are temporary, and the first time you connect to an application or web platform, you will be asked to change them in order to guarantee the security of your access.

I've lost my Metatrak access codes. How do you get new ones?

To receive new access codes, simply send a request via the contact page, indicating your chassis number or MetaTrak contract number. We’ll send your codes back by SMS to the mobile phone number in your contract. Once returned, the old codes are no longer valid.

Why do you receive calls from the alarm centre?

Incert-certified systems (insurance company) are connected to a central alarm station for monitoring purposes. In the event of an alert, they will contact you by telephone on the number given in your contract. These calls can occur in the absence of driver identification (TT2 and TT4), in the event of disconnection of the system’s power source (sabotage), or in the event of towing (moving the vehicle without the ignition on). These alerts are abnormal and if they occur repeatedly, we invite you to contact your installer to have your installation checked.

My MetaTrak system sends me driver ID failure alerts via text message, email and the MetaTrak Plus app

Your MetaTrak system can be fitted with identification badges. These are necessary every time you use your vehicle. If an alert is sent, it means that the badge is not detected or is turned off. Don’t forget to take your badge with you each time you use the vehicle.

How can I check that my ID Tag is active?

The ID-Tag contains a red LED that flashes weakly every 4 seconds to indicate its proper functioning. If the LED does not blink, just press the central button 5 times within 10 seconds to activate it.

How do I change the battery in my ID-Tag?

The ID-Tag battery is easy to change. Simply slide a screwdriver into the edge of the ID-Tag to open it. Then replace the battery (3V CR2032) with the new one, respecting the polarity (negative on the circuit board). Don’t forget to reactivate the badge by pushing the button 5 times and check that the LED lights up every 4 seconds.

My vehicle won't start and is fitted with an immobilizer module

Some tracking systems can be equipped with a deadlock module. Normally, it should not be activated except in the event of theft. If the vehicle won’t start, use the MetaTrak Plus application to check that the immobilizer is not activated. If so, disable it via the application.

Following a GSM jamming detection alert, my vehicle won't start.

If your geolocation system sends you a jamming detection alert, the immobilizer may have activated automatically to protect your vehicle. In this case, simply activate and deactivate the immobilizer via your MetaTrak Plus mobile app to return to a normal situation.

Is there an emergency solution for disabling my immobilizer?

Yes, you can deactivate this immobilizer function directly via the MetaTrak Plus application. In the absence of a GSM network, the application offers a backup solution via your smartphone’s Bluetooth. Refer to the manual for operating instructions.

Question about my subscription

My car has been stolen. What should I do?

Once you’re sure it’s really a theft, call the alarm center immediately on +32 2 788 00 21 and give them the PV number (compulsory declaration of theft to the police – or, to save time, the address of the police station where you can make the declaration).

The central alarm station operator asks me to identify myself. What's it all about?

This operation is completely normal in order to identify you and is a legal obligation. Tell him your password or secret code. Please note: these are not the codes to use the mobile application!

The secret code or password I received to identify myself does not suit me

No problem! contact the administration on +32 2 788 00 21 to change your code and give them a code or password that suits you.

I want to cancel my contract. What should I do?

Please send us your cancellation request by email to, specifying whether you wish to cancel your contract on its anniversary date or with immediate effect (in which case the system will no longer function). A confirmation email will be sent to you as soon as the cancellation has been confirmed by our services.

I'm selling my car. Can I have the system installed in my new car?

Of course! The current system can be dismantled and reinstalled in your new vehicle. Make sure this operation doesn’t cost more than a new piece of equipment. Then ask your installer to adapt the data from your new vehicle to your existing contract (we can also do this for you, on request). A confirmation e-mail will be sent to you as soon as the changes have been made.

I'm selling my car and the new owner wants to take over the contract. How do I go about it?

You must authorize us to transfer your contract to the new owner. Your trip history will of course be deleted. The new owner must send us an email stating their intention to take over your contract. We need the following information: surname – first name – company + VAT number (if applicable) – date of birth – address – mobile phone number – email address – vehicle’s brand and model – chassis number – registration number – insurance company + policy number.

I bought a car equipped with one of your systems. How can I reactivate the system?

If the system is no longer linked on an active contract (in which case the previous owner must authorize the transfer), we can create a new service contract for you. Please provide us with all the necessary information (surname – first name – company + VAT number (if applicable) – date of birth – address – mobile phone number – e-mail address – vehicle’s brand and model – chassis number – registration number – insurance company + policy number).

My insurer is asking me for a certificate. Can you please provide it?

Only the installer (=Incert-certified mounting station) can supply the Incert declaration of conformity (=attestation). We invite you to contact him directly.

Parking assistance systems

Does my parking aid sound different when I put my car in reverse?

Our parking aids feature a self-diagnosis function. If a sensor is damaged or disconnected, the system will emit 1 to 4 higher-pitched signals to warn and indicate which sensor is the problem.

Didn’t find the answer to your question? Don’t hesitate to contact our experts – we’ll be happy to help.