Skip to main content

RIGHT OF WITHDRAWAL (Applicable to consumers only)

Customers who are consumers are informed that they have the right to withdraw from any distance selling contract concluded with MS EUROPE within 14 days from the day on which the consumer or a third party other than the carrier takes physical possession of the goods in question. In the case of delivery of a batch of goods, the period begins when the consumer or a third party other than the carrier takes physical possession of the last good. In the case of regular delivery of goods over a defined period of time, the time limit begins to run when the consumer or a third party other than the carrier takes physical possession of the first good.

The procedures for exercising this right of withdrawal are detailed in article 10 of the general terms and conditions of sale.

The attention of customers who are consumers is expressly drawn to the fact that they are invited to use the withdrawal form, that they will have to bear the direct costs incurred by returning the goods and that they will lose the benefit of the right of withdrawal mentioned in the following cases:
– For products sold with a subscription: as soon as the subscription in question has been registered at the customer’s request, the product becomes clearly personalized.
– For products to be installed on a vehicle: as soon as the product has been installed on a vehicle, it becomes clearly customized for that vehicle.

Upon receipt of the retraction form, MS EUROPE will send an acknowledgement of receipt containing the procedures to be followed (authorization and return number, address to be used). Products returned without authorization will not be accepted.

 

    📄 Withdrawal Form

    Please complete this form to exercise your right of withdrawal within 14 days of receiving the product.













    📌 PROCEDURE AFTER SUBMITTING THE FORM

    1. Once we have received the form, we will confirm within 48 hours whether or not your request has been accepted according to our return policy.
    2. If your request is accepted, we will send you instructions for returning the product.
    3. The refund will be made within 14 days of receipt of the returned product, subject to conformity, using the same method of payment as that used for purchase.
    4. Print this document and include it in the shipment.

    I certify that I have read the return policy and the applicable exclusions.