FAQ

To obtain a duplicate remote control, you must be in possession of the CODE CARD (a red plastic card with a 16-character code) and a functional remote control.

Contact a dealer near you (see "Our Dealers" section) or reach out to our technical partner:
Service Center Gent Bvba – Smetledestraat 74, 9230 Wetteren, Belgium
tel : 0032(0)9/231.82.52 – e-mail : scgent@telenet.be – Website : www.scgent.be

Most of our alarms have an OVERRIDE code. To deactivate your alarm in the event of a malfunction, simply follow the procedure described in the user's manual. You will find the user manual for most products in the "Manuals" tab of the website. EasyCan alarms also feature automatic emergency deactivation by inserting the ignition key and reading the Transponder chip, compatible with a wide range of vehicles.

In very rare cases, the alarm may block due to power supply problems. We suggest performing a "reset" by disconnecting the power supply for 30 seconds (or the vehicle's battery after ensuring it does not cause any issues for the vehicle).

Most of our alarms are equipped with an alarm memory to indicate the cause of triggering. If an alarm has been triggered, the LED indicator flashes a number of times when the alarm is deactivated. Refer to the operating instructions to identify the cause based on the number of LED flashes. NB: switching on the ignition deletes the alarm memory.

MetaSystem alarm remote controls generally operate using 2 CR1220 type batteries that are easily replaceable by the user. Simply slide them under the metal trigger guard.

When entering the password, please pay attention to uppercase and lowercase characters. It is sometimes possible to confuse an uppercase "i" with a lowercase "L", or the digit "8" with the letter "B", or an "O" with a zero "0". These codes are temporary, and the first time you connect to an application or web platform, you will be asked to change them in order to guarantee the security of your access.

To receive new access codes, simply send a request via the contact page, indicating your chassis number or MetaTrak contract number. We'll send your codes back by SMS to the mobile phone number in your contract. Once returned, the old codes are no longer valid.

Incert-certified systems (insurance company) are connected to a central alarm station for monitoring purposes. In the event of an alert, they will contact you by telephone on the number given in your contract. These calls can occur in the absence of driver identification (TT2 and TT4), in the event of disconnection of the system's power source (sabotage), or in the event of towing (moving the vehicle without the ignition on). These alerts are abnormal and if they occur repeatedly, we invite you to contact your installer to have your installation checked.

Your MetaTrak system can be fitted with identification badges. These are necessary every time you use your vehicle. If an alert is sent, it means that the badge is not detected or is turned off. Don't forget to take your badge with you each time you use the vehicle.

The ID-Tag contains a red LED that faintly flashes every 4 seconds to indicate its proper functioning. If the LED does not flash, simply press the central button 5 times within 10 seconds to activate it.

The ID-Tag battery is easy to change. Simply slide a screwdriver into the edge of the ID-Tag to open it. Then replace the battery (CR2032 of 3V) with the new one, observing the polarity (negative on the circuit board). Do not forget to reactivate the badge by pressing the button 5 times and check its proper functioning by verifying that the LED lights up every 4 seconds.

Some tracking systems can be equipped with a deadlock module. Normally, this should not be activated except in case of theft. If the vehicle won't start, use the MetaTrak Plus application to check that the immobilizer is not activated. If so, disable it via the application.

If your geolocation system sends you a jamming detection alert, it is possible that the immobilizer module has automatically activated to protect your vehicle. In this case, simply activate and deactivate the immobilizer via your MetaTrak Plus mobile app to return to a normal situation.

Yes, you can deactivate this immobilizer function directly via the MetaTrak Plus application. In the absence of a GSM network, the application offers a backup solution via your smartphone's Bluetooth. Refer to the manual for operating instructions.

After ensuring it is indeed a theft, immediately contact the alarm center at +32 2 788 00 21 and provide them with the police report number (a mandatory police theft report – failing that, to save time, provide the address of the police station where you will file the report).

This operation is completely normal in order to identify you and is a legal obligation. Tell him your password or secret code. Please note: these are not the codes to use the mobile application!

No problem! contact the administration on +32 2 788 00 21 to change your code and give them a code or password that suits you.

Please send us your cancellation request by email to metatrak@mseurope.be, specifying whether you wish to cancel your contract on its anniversary date or with immediate effect (in which case the system will no longer function). A confirmation email will be sent to you as soon as the cancellation has been confirmed by our services.

Of course! The current system can be dismantled and reinstalled in your new vehicle. Make sure this operation doesn't cost more than a new piece of equipment. Then ask your installer to adapt the data from your new vehicle to your existing contract (we can also do this for you, on request). A confirmation e-mail will be sent to you as soon as the changes have been made.

You must authorize us to transfer your contract to the new owner. Your trip history will of course be deleted. The new owner must send us an email stating their intention to take over your contract. We require the following information: name – first name – company + VAT number (if applicable) – date of birth – address – mobile number – email address – vehicle make and model – chassis number – registration number – insurance company + policy number

If the system is no longer linked on an active contract (in which case the previous owner must authorize the transfer), we can create a new service contract for you. Please provide us with all necessary information (name – first name – company + VAT number (if applicable) – date of birth – address – mobile number – email address – vehicle make and model – chassis number – registration number – insurance company + policy number).

Only the installer (=Incert-certified mounting station) can supply the Incert declaration of conformity (=attestation). We invite you to contact him directly.

Our parking aids feature a self-diagnosis function. If a sensor is damaged or disconnected, the system will emit 1 to 4 higher-pitched signals to warn and indicate which sensor is problematic.